FREQUENTLY ASKED QUESTIONS
Who qualifies to buy nutritional supplements from the website?
- Any person that does not qualify for coverage through a government agency (ie: WIC - Women, Infants and Children) or medical insurance.
- Any person who is having a difficult time locating products in a store or pharmacy.
How do I obtain the formula I need?
Browse the website to determine if the product needed is sold. Then, order directly from the website by filling out the online order form.
When will I receive my order?
Once the order is processed, it will be delivered by a certified shipping carrier to your home or other desired location specified.
What if there is a problem with my order?
Call Customer Service at 865-456-1250 to discuss the problem. Customer Service is available Monday-Friday, 8:00am-4:30pm, EST, excluding holidays and weekends.
Can I return a product if I decide I do not need it?
Yes, please refer to our return policy.
Do I need a prescription to order a nutritional formula?
No, not if you order directly from our website. ****Note: You should always seek the advice of your medical doctor or other qualified health care professional regarding any questions that you may have involving medical concerns, conditions, or treatment.
Can I get my formula covered by my insurance?
Insurance companies are not required to cover medical foods. You physician may be able to develop a medical letter stating the need for a specialized formula and it might help in getting your insurance company to reimburse for the product. Please contact your insurance company directly to see if reimbursement is available.
What products do you provide?
See our Products page for a complete listing.
What forms of payment do you accept?
We utilize a secure payment system to process orders and we accept Mastercard, Visa, American Express and Discover.
Can I get formula on a Saturday or Sunday?
No. Shipments are processed and delivered Monday-Friday, excluding holidays.